At New Quest Coaching & Consulting our work with our clients is varied, but the heart of what we do is to create value by working with leaders to show them how their leadership choices impact their bottom line measurables. One of our great clients, ">Brown Bros Ford Lincoln based out of Vancouver, B.C. - who is one of Vancouver’s oldest and most prestigious car dealerships - is a perfect example of how New Quest Coaching & Consulting creates value for our clients.
Our client, Brown Bros Ford Lincoln, has been serving the automotive needs of Vancouver, Richmond, Burnaby, New Westminster, Surrey, North Vancouver, and more throughout the Lower Mainland .They have been doing this since 1946! They are a great client and a great company that is committed to having the best selection, customer service, and price – a combination which has made them one of the number one selling Ford Lincoln dealerships in Vancouver and British Columbia overall as well as one of Canada’s top performing dealerships.
It should also be noted, that they have won Ford of Canada’s Prestigious Presidents Award for Customer Satisfaction and Sales multiple times. This is no easy feat. In order to win this award a Ford dealership has to receive the highest customer satisfaction scores of any of the Ford dealerships across the country. Customer satisfaction is heavily affected by a leadership team that is able to effectively support ,recognize, and lead their team. That’s where we come in to help Brown Bros Ford Lincoln steadily and consistently improve on the incredible team culture and dynamic they already have.
The success of Vancouver’s Brown Bros Ford Lincoln can be defined by the strength of its people – especially their commitment to delivering superior customer satisfaction. This was why Brown Bros Ford Lincoln reached out to New Quest Coaching & Consulting. Key to customer satisfaction is how leaders support and hold their staff accountable to delivering superior customer satisfaction. The team was already fantastic, but the leaders of that team wanted to know how to keep it fantastic for the long term.
We provided this leadership group with the leadership skills and training needed to empower their staff and give them specific tools to provide exceptional customer service. In Vancouver’s sales and services sector that Brown Bros Ford Lincoln operates in, when all levels of leadership are committed to creating a workplace culture that provides exceptional customer service, it is a guarantee that they will continue to perform as one of the top performing vehicle dealerships. We look forward to continuing our relationship with their team and seeing them grow into the leadership skills they are practicing every day.
Leaders have a tremendous influence on an organization’s bottom line. Leaders also have a tremendous influence on the culture of an organization. If you see an opportunity in your organization to provide your leaders with the tools and resources to improve your culture and your bottom line, reach out to us at New Quest Coaching & Consulting for a free consultation.
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Shane Jensen