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How Coaching Can Improve Performance In The Workplace



New Quest Coaching and Consulting has revolutionized and leveraged the application of coaching techniques in the workplace to improve employee performance.

Today’s workforce has transitioned from a single commander at the top barking orders to a more collaborative leadership technique. In the past, leadership ruled with an iron fist resembling an army general instead of an agile business professional. This has become ineffective, as employees will invest more time and effort into their work if they feel like the company is vested in their growth.

Generally, bad leadership is easy to spot, while good leadership goes unnoticed. Leaders must be able to identify the stages of growing their employees are in and pivot at a moment’s notice. There are seven potential employee traits from novice to expert that help define what coaching technique is best applied to that employee. While a novice may need extensive coaching, an expert is often a lead employee and a leader. These crucial moments define a quality leader.

Leaders should be prepared to make tough decisions to make sure they are putting people over process, establishing trust with their employees, and valuing human capital. Leaders should explore, listen, provide feedback, and celebrate their employees. This establishes a relationship that fosters open communication, and open communication is how to trouble areas in the business processes are identified.

While it may be difficult to grasp, quality leaders are made, not born. The techniques learned by today’s leaders come from outside influences such as who they had as a supervisor, who coaches their favorite sports team, and even negative influences such as bad leaders. One thing amongst all of this is for certain, an excellent leader can be made through proper coaching and guidance. The Olympic athlete wasn’t born a professional, they were made through years of hard work and training. The athlete may have been born with drive, or natural talent, but to achieve the expert level of performance, that is earned, not begotten.

Leaders should expect to invest in their team, as their team is a direct reflection of them. Invest in human capital. Listen to your employees. Offer feedback and constructive counselling. Don’t present a problem without a solution and be ready to always pivot. For more information taking your leadership skills from novice to expert, New Quest Coaching and Consulting is ready to answer the call. New Quest offers their services mainly to Western Canada. Pre-pandemic, they also serviced Seattle, Washington, and other USA locations. For more information on how coaching can be used to improve performance in the workplace, contact New Quest today via their convenient contact form.


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